Shipping Policy - Arcade Vault

At Arcade Vault, we are committed to providing a reliable and transparent shipping experience for every customer. We carefully prepare and package our arcade and pinball machines to help ensure they are delivered safely across Australia.

Shipping Coverage

Arcade Vault currently ships to customers throughout Australia.

At this time, we do not offer international shipping.

Free Shipping

Arcade Vault provides FREE shipping on all orders Australia-wide.

Customers will not be charged shipping fees at checkout for standard deliveries within Australia.

There are no minimum purchase requirements to receive free shipping.

If additional delivery services are requested outside standard shipping arrangements, any applicable costs will be discussed and approved with the customer before shipment.

Order Processing Time

Orders are processed within 2–3 business days after full payment has been received and confirmed.

Processing includes order verification, preparation, packaging, and arranging shipment with our freight provider.

Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM Australian Central Standard Time (ACST)

Orders placed before 5:00 PM ACST will begin processing according to our standard processing timeframe.

Orders placed after 5:00 PM ACST, on weekends, or on Australian public holidays will begin processing on the next business day.

Estimated Delivery Times

After dispatch, most orders are delivered within:

4–6 business days

Delivery times may vary depending on the customer’s location, freight availability, and whether the delivery address is located in a regional or remote area.

Shipping Confirmation & Tracking

Once your order has been dispatched, Arcade Vault will send a shipping confirmation email containing available tracking information.

Customers can use the provided tracking details to monitor their delivery progress.

Shipping Partners

Arcade Vault works with trusted Australian freight and logistics providers to safely deliver arcade and pinball machines.

Depending on the product size and delivery location, orders may be shipped through freight providers including:

Team Global Express
TNT
Allied Express
Other specialised Australian freight carriers

Signature on Delivery

A signature may be required upon delivery to help ensure your order is received safely.

If no one is available to accept the delivery, the carrier may leave a collection notice or arrange a re-delivery according to their delivery procedures.

Additional charges may apply if a re-delivery is required due to unsuccessful delivery attempts.

Delivery Delays

While Arcade Vault works to meet estimated delivery timeframes, delays may occasionally occur due to circumstances outside our control, including:

Severe weather conditions
Freight or transport delays
Public holidays
Peak delivery periods
Carrier network disruptions

If a delivery delay occurs, our team will work with the shipping provider and provide updates where available.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information when placing an order.

If you notice an incorrect address after placing your order, please contact us as soon as possible before your order has been dispatched.

Additional costs caused by incorrect shipping information, including re-delivery or address correction fees, may be the responsibility of the customer.

Damaged Deliveries

Arcade Vault carefully inspects and securely packages products before shipment.

If your order arrives damaged, please:

Take photos of the packaging and product
Keep all packaging materials
Contact us within 48 hours of delivery

Our team will review the issue and work with the customer and freight provider to determine an appropriate resolution, which may include repair, replacement, or another suitable solution.