At Arcade Vault, we want our customers to have a clear and transparent returns experience. We accept returns and exchanges for eligible products according to the terms below.
Return Window
Customers may request a return or exchange within 30 days from the date the product is received.
Eligible Returns
Arcade Vault accepts returns for:
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Defective products
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Non-defective products
Products must meet the return condition requirements listed below.
Product Condition Requirements
To be eligible for a return or exchange, products must be returned in:
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New condition, or
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Slightly used condition
This includes products that have been opened or lightly used, provided they are returned in acceptable condition.
Products should include all original components, accessories, and packaging where applicable.
Exchanges
Arcade Vault accepts product exchanges for eligible items.
Customers requesting an exchange should contact our team with their order number and return details so we can assist with the exchange process.
Return Method
Returns are completed by mail.
A return shipping label will be included with the package to make the return process simple and convenient for customers.
Return Shipping Costs
Customers will not be charged additional return costs where a return label is provided.
Restocking Fees
Arcade Vault does not charge any restocking fees for approved returns or exchanges.
Refund Process
Once a returned product has been received and reviewed, approved refunds will be processed.
Refunds will be issued to the original payment method used for the purchase.
Refund Processing Time
Approved refunds are processed within 10 days after the return has been received and approved.
Processing times may vary depending on payment providers.
How To Request a Return or Exchange
To request a return or exchange, customers must contact Arcade Vault with:
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Order number
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Product details
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Reason for return or exchange
Contact:
Email:
sales@arcadevault.com.au
Business Information
Arcade Vault
29 Smith St
Darwin City NT 0800
Australia
Business Hours:
9:00 AM – 9:00 PM
(Australian Central Standard Time – ACST)
