Privacy Policy

At Arcade Vault, we respect your privacy and are committed to protecting the personal information of our customers.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

Information We Collect

When you interact with Arcade Vault, we may collect personal information including:

Name
Email address
Phone number
Billing and shipping address
Order details
Payment-related information
Website usage information

We only collect information that is necessary to provide our products, process orders, communicate with customers, and improve our services.

How We Use Your Information

Arcade Vault may use your information to:

Process and fulfil orders
Confirm payments
Arrange shipping and delivery
Send order confirmations and updates
Provide customer support
Issue tax invoices
Improve our website and customer experience
Communicate important information about your orders

Payment Information

Payments are processed through secure payment methods.

Arcade Vault does not store full payment card details.

Payment information is handled through the payment method selected by the customer and used only for processing transactions.

Email Communications

When you place an order or contact Arcade Vault, we may use your email address to provide:

Order confirmations
Payment information
Shipping updates
Customer service responses
Tax invoices

Customers may contact us regarding their communication preferences.

Cookies and Website Analytics

Arcade Vault may use cookies and similar technologies to improve website functionality, understand website usage, and provide a better customer experience.

Cookies may help us understand:

Website visits
User interactions
Product preferences
Website performance

You can manage cookie settings through your browser preferences.

Sharing of Information

Arcade Vault does not sell or rent customer personal information.

We may share information with trusted service providers when necessary to complete orders, including:

Shipping and freight providers
Payment processing services
Website and technology providers

These parties only receive information required to provide their services.

Data Security

We take reasonable steps to protect customer information and prevent unauthorized access, misuse, or disclosure.

While we use appropriate security measures, no online transmission or storage method can be guaranteed to be completely secure.

Data Retention

Arcade Vault retains customer information only for as long as necessary for business, legal, accounting, and customer service purposes.

Your Privacy Rights

Customers may request access to, correction of, or information about their personal data by contacting us.

To make a privacy request, contact:

Email:
sales@arcadevault.com.au

Third-Party Services

Our website may use third-party services that help us operate our business, process payments, analyse website performance, or provide customer services.

These services may collect information according to their own privacy policies.